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Manage your entire store from one platform

Get everything you need for effective store operations in one powerful yet beautifully simple platform. You can easily manage products, monitor customer order information and track payments from one central place, simplifying your online store management.
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All your store data in one place
Powerful analysis and insights
Easy order management

A snapshot of your business performance

Our suite of dashboards provide an instant overview of everything happening with your store. From here you can quickly identify actions to run, manage and optimise your store, so you can go further, faster. 

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Unify your retail operations
Centralise product inventory, orders and customer information, providing one place to run retail operations and process customer orders.
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Instant performance insights
View performance charts, spot trends and discover insights into top products with clear data reports. Compare insights against the last day, week or month for data-led decision-making.
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See what needs attention
Our centralised platform gathers all critical information into one place, showing you which areas require attention next. Whether it’s orders or refunds that need processing, new reviews to check, low stock to refresh, upcoming events to be aware of or customer support to be handled, you can see it all and action it fast.

Seamless order management

Process orders, exchanges and refunds for any channel and fulfil them across dozens of couriers in the UK or internationally.

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Manage orders from every sales channel
Get a prioritised orders action list and clear KPIs to help manage all your customer orders, no matter which channel they were made on. You can see summarised order status including which orders have been fulfilled, shipped, edited, refunded, or returned.
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Streamline fulfilment
Our order processing and delivery features generate supporting information such as picking lists, packing lists, invoices and shipping labels, simplifying your order fulfilment processes.
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Integrate with major couriers
Connect with major couriers and click-and-collect solutions to ensure customers receive their items securely and on time. Generate shipping labels from within your admin system and automatically email customers with their tracking number so they can check the progress of their order delivery.

Keep in touch with customers

Build trust and keep customers updated on their orders, whether they’re registered customers or guest users. Track customers’ orders with a detailed order history view and manage their details all in one platform.

Offer top-class customer service
 

Sharing customer feedback, testimonials and reviews helps boost shopper confidence in your products. The Visualsoft platform integrates seamlessly with Feefo, Trustpilot and Google Customer Reviews to strengthen your store’s credibility.

Build customer confidence
 

Once your SEO specialist has defined your business objectives and researched your audience, they will then audit your site, identify gaps or opportunities to increase visibility and create a strategy for implementing them.

Personalise experiences with segmentation
 

 Our platform allows you to use segmentation to group customers and tailor their experience according to their behaviours. You can then target certain customer groups to offer defined discounts or trade accounts, or prioritise actions on their behalf, all helping to drive customer loyalty.

Speak to the team