From building your store to selling more, get full Shopify support
Covering migration to management and much more, we provide ongoing technical support for Shopify & Shopify Plus stores from 8am-8pm, 365 days of the year in a tiered monthly retainer geared for online growth.
Essential, expert Shopify and Shopify Plus support
Shopify and Shopify Plus, just like any eCommerce platform, will run into its own distinct issues and problems, meaning on-hand technical support should be a vital part of any Shopify-focused service. We draw on 25 years of experience in the eCommerce space to make sure you get the most out of the platform, here’s some more detail on what we do for you as part of our monthly retainer:
No call queues
99% of technical support calls to us will be answered without you having to be on hold. With a dedicated team of 16 Shopify support specialists, there’ll be someone on hand to save you from those dreaded 30-second song loops.
First time fix
95% of technical support requests will be addressed by the person you speak directly with. This guarantees others on the team don’t have to catch up on handover information, and you get a personal service without any barriers or blockers to getting the issue sorted.
Ticket logged
If a technical issue can’t be solved immediately over the phone, we’ll log the ticket for you to save having to repeat information to us again. Some issues take more time than others to fix, but we promise to resolve your ticket in the time we’ve told you.
We listen and learn
Every bit of feedback is another opportunity for us to learn, so it’s very welcome. We promise to respond to all feedback, good or bad, within 10 working days, and use our response to improve and enhance our support services for your Shopify store.
You make the final call
The ultimate decision as to whether your technical issue has been resolved is decided by you alone. We will never close a ticket without your go ahead, ensuring you’re completely satisfied with the service we’ve provided before moving forward.
Leverage a complete eCommerce agency
As one of the largest independent Shopify agencies, it’s not just Shopify store builds and platform management we do. We can also give guidance on growing your brand online through digital marketing. Bringing dedicated teams of SEO and CRO specialists to make your eCommerce ambitions a reachable reality for your business.
Real value at a reasonable price
Our plans are focused on finding the best way to serve your Shopify store. Taking value as a guiding principle to approach our pricing, you’ll get the backup you need for sustainably growing your Shopify store.
Start the conversation on what support structure will suit your business best and speak to our team, who will guide you through everything you need to know before making your decision.
