Client Success | Visualsoft

Antony

Becky

Beth

Tom

Sarah

Luke

Calum

Nicole

Jack

We put you at the centre

Not only is our whole team based in the UK, but we are real people with real eCommerce experience, excited to immerse ourselves in your business, get to know you and your business goals so we can provide proactive, value-adding strategic advice and guidance.

An extension of your team

We aren’t just a supplier, we are your sounding board, your eCommerce expert, your idea’s person, your industry expert, your secret weapon over your competitors, a true extension of your team.

We’ve been there-done it

We’ve taken over 1,000 retailers, just like you, on the journey to growth. Our Client Success team and eCommerce Strategists have the blueprint to your success and are ready to guide you all the way.

We’ll positively challenge you

Businesses don’t grow with ‘Yes-People’, and we certainly aren’t one. We believe a successful partnership is based on positive challenge, and that’s exactly what you will get from your Client Success and Strategy teams.

Get to know each other

We start with a kick-off call to determine your goals and set your primary objectives

We then truly immerse ourselves in your business and get to know you as individuals

Educate & learn

We share our extensive eCommerce knowledge with your team

We help train managers & employees on how to maximise their return from the Visualsoft platform

Connect & integrate

We make sure all your required features are connected and working seamlessly

Finally, we integrate any required 3rd parties

Go live!

We have a vigorous Quality Assurance process before Go Live

We work closely with you during ‘Go Live’ to make it a frictionless and stress-free as possible

Ongoing strategic advice & guidance

Your dedicated Client Success team are available when you need them, via Email, Calls, Video Chats and in-office Meetings

Technical support

If you need it, technical support is available 7-days-a-week from 8am to 8pm

Online marketing strategy

Our highly skilled Online Marketing strategists are available to support your business growth

With access to a wealth of online marketing services, curated for your stage of growth

Quarterly business reviews

We revisit business objectives and pivot strategy accordingly

Learning & analytics

We analyse and iterate based on our campaign learnings meaning your strategy is always relevant and effective

Results & growth

As you grow, so do we. Therefore we take immense pride in achieving your objectives and supporting your growth.

Our Craft. Your Success.

"We've had a record breaking Black Friday this year at Jayley. We were certainly going into our Q4 Period with optimism but with some uncertainty due to the current market. Thankfully the hard work has paid off and is continuing to do so. All our Marketing channels have seen a great uplift on all KPI including revenue and customer growth. Our social Media Channel managed 80% growth YOY and we're delighted with the response from all our creative campaigns across the channels."

Jayley Collection