Shopify support for long-term strategic growth

Proactive support that goes beyond troubleshooting

At Visualsoft, Shopify support goes beyond standard ticket systems. It’s a long-term partnership built around your commercial goals and unified commerce strategy. Our in-house specialists provide proactive, data-driven support that connects online and in-store performance, helping you scale efficiently, enhance customer experience, and achieve measurable growth across every Shopify channel.

Shopify support specialist provides hands-on guidance to a female business owner on her laptop

Why choose Visualsoft for Shopify Support?

We are the UK's leading Shopify Support partner with the highest number of in-house certified Shopify experts in Europe. That means no outsourcing, delays, or compromises, just expert support delivered by people who know your store and the Shopify platform in detail.

What sets our Shopify support apart:

• 25 years of retail experience and Shopify Plus Partner expertise

• Europe’s largest Shopify-accredited team (75+)

• Dedicated implementation and support team (40+), with 8am–8pm coverage

• Unified approach connecting online and in-store operations

• Continuous optimisation, performance assurance, and strategic guidance

We don’t just maintain Shopify stores, we enhance and future-proof them, helping retailers grow sustainably across every channel.

 

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Visualsoft team collaborating in our head office

Flexible, audit-led Shopify support for unified commerce

Visualsoft delivers proactive Shopify support that covers your entire commerce operation - from in-store POS to online performance. Every contract begins with a full audit and continues with strategic input from our in-house development, marketing, and UX teams.

Our audit-led, flexible model ensures every hour adds measurable value, helping you maintain performance, resolve issues, and identify new growth opportunities across your unified retail ecosystem.

What our Shopify support includes:

• Business-as-usual maintenance, issue resolution, and performance assurance

• Development, design, and CRO enhancements

• Data, analytics, and SEO optimisation

• Paid media, email, and lifecycle marketing support

• App management, integrations, and custom functionality

Each plan includes transparent hour tracking, structured reporting, and full access to our cross-disciplinary Shopify expertise, ensuring your store runs smoothly, performs efficiently, and scales with your ambitions.

Results for

WALK Logo
64% increase in revenue for Walk London

Results for

WALK Logo
64% increase in revenue for Walk London
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A Shopify ecosystem built for flexibility

As a certified Shopify Plus Partner, Visualsoft helps ambitious retailers unlock the full potential of Shopify’s 12,000+ app ecosystem. From marketing to fulfilment, these tools enable brands to scale efficiently and deliver connected customer journeys across online and in-store channels.


We identify, integrate and optimise the right mix of platform-ready and custom-built solutions. Alongside our own in-house Shopify apps, we partner with trusted innovators including Attentive, Klaviyo, Yotpo, Recharge, Gorgias, Rebuy, LoyaltyLion, Reviews.io, Loop, Shopify Flow, and Salesfire.

FAQs

Shopify is a leading eCommerce platform designed to help businesses of all sizes sell online. It offers a user-friendly interface, robust security, and access to over 8,000 apps, making it ideal for scaling your business and managing operations efficiently.

Shopify is a complete e-commerce platform that enables you to start, grow and manage a business. It’s hosted and there are three different pricing tiers to choose from. Shopify Plus is an enterprise e-commerce software system designed for high-growth merchants and brands that have very high levels of annual revenue.

If your annual sales are starting to hover at the million-pound mark, it’s likely time to upgrade your plan. Shopify Plus offers more flexibility, support options and permissions to your store’s code, making it an excellent choice for businesses that need access to resources that will support higher levels of growth.

Shopify Plus offers advanced features like:

  • More users: Increased staff accounts and permissions.
  • Automation: Shopify Flow for workflow automation.
  • Advanced apps: Access to exclusive apps and higher API limits.
  • Dedicated support: Merchant Success Manager for personalised guidance.
  • Better rates: Improved credit card fees and no sales limits.
  • For growing businesses, Shopify Plus delivers the tools and flexibility to scale efficiently.

Yes, we specialise in seamless Shopify migrations. We’ll ensure your data, design, and SEO rankings remain intact while transitioning your store to Shopify, minimising downtime and disruption.

Timelines depend on the complexity of your project. A standard "lift and shift" replatform to Shopify typically takes around 2 months. For custom-built stores, including migrations from other platforms, the process generally takes between 3 to 6 months. Larger, more complex builds may take longer. We’ll collaborate closely with you to set clear deadlines and ensure timely delivery.

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