Shopify Support: Strategic, scalable and specialist support

Proactive Shopify Support, built for growth

 

 

Shopify-plus-partner-logo-white

Start scaling today

The Shopify Plus Partner agency for ambitious retailers

At Visualsoft, Shopify support extends beyond simple troubleshooting or reactive maintenance. It is a long-term strategic partnership shaped by your commercial objectives, underpinned by data, and delivered by a multidisciplinary team with deep Shopify expertise.

 

Whether you are scaling a high-growth store or enhancing your current setup, our support contracts are designed to deliver ongoing value and measurable impact.

Shopify support specialist provides hands-on guidance to a female business owner on her laptop

Why choose Visualsoft for Shopify Support?

We are the UK's leading Shopify Support partner with the highest number of in-house certified Shopify experts in Europe. That means no outsourcing, delays, or compromises, just expert support delivered by people who know your store and the Shopify platform in detail.

 

Many retailers receive disorganised support, relying on a mixture of freelance developers and siloed marketing assistance. Visualsoft offers a fully integrated Shopify support model: one team, one contract, all working in sync.

 

We bring together in-house experts across development, UX, CRO, SEO, paid media, email marketing and more, delivering a cohesive support solution that is unparalleled in the UK.

 

A smarter model: Audit-led, strategy-first

 

Every Visualsoft support contract begins with a comprehensive suite of audits. These provide a clear, objective assessment of your store's current performance across key areas, from technical structure and page speed to retention, conversion and analytics.

 

Once complete, we deliver a prioritised roadmap of improvements aligned to your goals, ensuring every support hour contributes towards meaningful outcomes.

 

Let's build your Shopify support model >

Visualsoft team collaborating in our head office

Flexible monthly support with full capability

Each contract includes a defined allocation of hours, which can be used flexibly across:

  • Business-as-usual maintenance and Shopify issue resolution
  • Development, design and theme updates
  • CRO, analytics, data and SEO enhancements
  • Paid media, email and lifecycle marketing
  • App management, integrations and custom logic

Your hours are tracked transparently and spent where they will have the greatest commercial impact.

 

A team that works as one

 

What sets Visualsoft apart is the structure and calibre of our delivery team. Every contract includes:

  • A dedicated Account Manager - your strategic point of contact
  • Direct access to certified Shopify developers
  • In-house CRO and UX specialists
  • Lifecycle marketing and performance experts

This isn't simply coordination; it integrates support with strategic oversight, ensuring consistency and accountability.

Shopify Builds

Bespoke Shopify and Shopify Plus store builds tailored to your business goals, combining performance, scalability and conversion-focused functionality to support growth from day one.

Shopify Support

Ongoing expert support and strategic guidance from certified Shopify specialists, ensuring your store runs efficiently while you stay focused on commercial priorities.

Shopify POS

Seamlessly unify your online and in-store operations with Shopify POS, supported by tailored setup and optimisation to deliver a consistent and integrated customer experience.

Shopify Design/ UX

Enhance user experience and brand engagement through purposeful design. Our UX and UI experts craft interfaces that reflect your brand and drive customer action.

Shopify Migrations

Smooth, secure migration from legacy platforms to Shopify or Shopify Plus, ensuring minimal disruption, full data integrity and improved performance across your eCommerce infrastructure.

Shopify SEO

Improve visibility and drive qualified traffic through technical SEO, content strategy and platform-specific expertise designed to strengthen your search presence on Shopify.

Shopify CRO

Maximise revenue from existing traffic with our conversion rate optimisation services, combining data insight, behavioural analysis and iterative testing on the Shopify platform.

Shopify Features & Functionality

Extend your store’s capabilities through carefully selected app integrations and custom development, aligned to your operations and built for long-term scalability.

Results for

WALK Logo
64% increase in revenue for Walk London

Results for

WALK Logo
64% increase in revenue for Walk London
01
View Results
Shopify support specialist drawing provides support documents working at his desk.

Business-as-usual Support and more

Your day-to-day operations are covered: performance, stability, issue resolution, and platform guidance. But it doesn't just stop there.

 

Retained clients also benefit from proactive recommendations supported by detailed audits across:

  • Code and theme structure
  • UX and mobile experience
  • Conversion behaviour and analytics
  • Data structure and attribution
  • App efficiency and performance
  • Email engagement and retention

 

Advanced development and custom integration

 

Where other agencies stop, we continue. Our in-house developers support:

  • Private Shopify apps
  • Custom logic and advanced features
  • Headless front-end implementations
  • ERP and CRM integrations
  • B2B workflows, multi-store setups, and bespoke automation

We shape Shopify around your business model, not the other way around.

Visualsoft support specialist working on designs for a shopify storefront in our office.

Tailored plans to suit your needs

From foundational support to enterprise-level contracts, our tiered structure offers flexibility and clarity:

  • Ad-hoc or PAYG
  • Essential (8 hours p/m)
  • Professional (15 hours p/m)
  • Premium (30 hours p/m)
  • Enterprise (50 hours p/m)
  • Elite (100 hours p/m)

Each includes structured reporting, flexible hour management, optional training, and access to the full breadth of our service capability.

 

A Shopify ecosystem built for flexibility

 

Shopify’s greatest strength lies in its extensive app ecosystem, with over 12,000 apps designed to support every aspect of eCommerce. From marketing and fulfilment to loyalty and automation, this flexibility enables brands to build a store that aligns with both business needs and customer expectations.

 

With the right combination of apps, businesses can streamline operations, personalise experiences, and scale efficiently without relying on complex custom development. Whether refining workflows or increasing repeat purchases, the results can be significant.


At Visualsoft, we work with leading Shopify partners, including Klaviyo, Yotpo, Rebuy, Gorgias, Recharge, LoyaltyLion, Reviews.io, Salesfire, and MentionMe. Together, these tools create a connected ecosystem that simplifies operations and supports sustained growth across every key touchpoint.

FAQs

Shopify is a leading eCommerce platform designed to help businesses of all sizes sell online. It offers a user-friendly interface, robust security, and access to over 8,000 apps, making it ideal for scaling your business and managing operations efficiently.

Shopify is a complete e-commerce platform that enables you to start, grow and manage a business. It’s hosted and there are three different pricing tiers to choose from. Shopify Plus is an enterprise e-commerce software system designed for high-growth merchants and brands that have very high levels of annual revenue.

If your annual sales are starting to hover at the million-pound mark, it’s likely time to upgrade your plan. Shopify Plus offers more flexibility, support options and permissions to your store’s code, making it an excellent choice for businesses that need access to resources that will support higher levels of growth.

Shopify Plus offers advanced features like:

  • More users: Increased staff accounts and permissions.
  • Automation: Shopify Flow for workflow automation.
  • Advanced apps: Access to exclusive apps and higher API limits.
  • Dedicated support: Merchant Success Manager for personalised guidance.
  • Better rates: Improved credit card fees and no sales limits.
  • For growing businesses, Shopify Plus delivers the tools and flexibility to scale efficiently.

Yes, we specialise in seamless Shopify migrations. We’ll ensure your data, design, and SEO rankings remain intact while transitioning your store to Shopify, minimising downtime and disruption.

Timelines depend on the complexity of your project. A standard "lift and shift" replatform to Shopify typically takes around 2 months. For custom-built stores, including migrations from other platforms, the process generally takes between 3 to 6 months. Larger, more complex builds may take longer. We’ll collaborate closely with you to set clear deadlines and ensure timely delivery.

Open on every channel.

Ready to get started with Shopify?

Let’s talk
Start building your online ambitions

Let us know how we can help and one of our experts will be in touch.

Trust Us

About Us

Platform

Marketing