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Customer expectations are shifting fast, and acquisition now costs up to 5x more than retaining an existing customer. Retailers can no longer rely on new audiences alone, which is why the focus is moving to smarter engagement with the customers already in reach.
In episode 09 of The Digital Sauce, we sit down with clearer.io and Gardening Naturally to explore how brands are driving measurable growth through trust, personalisation and better product discoverability. From simple data-led improvements to tactics that lift retention and repeat purchase, we unpack the tools and approaches helping retailers achieve more without major budgets or complex tech.
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