Customer expectations are shifting fast - and retailers can’t afford to stand still. In episode 08 of The Digital Sauce, we sit down with Moda in Pelle and Attentive to explore how brands are rethinking engagement strategies ahead of 2026.
From turning anonymous visitors into known customers, to harnessing AI, SMS and email for hyper-personalised journeys, we unpack the tools, tactics and early lessons shaping a new era of customer connection. Plus, hear how Moda in Pelle is reimagining its in-store presence to fuel omnichannel growth - all while keeping the customer firmly at the centre.
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What you'll learn:
The biggest shifts in customer engagement for 2026 – and how to prepare now
How to turn anonymous shoppers into loyal customers with smarter identity strategies
Ways to unlock SMS, email and RCS for hyper-personalised journeys
How physical stores can drive online growth through omnichannel engagement
Real-world insights from Moda in Pelle’s journey with Attentive
Our speakers.
Meet our host and guest speakers for episode 08 of The Digital Sauce vodcast...
Anthony Bingham
Strategy Director
Anthony is a digital marketing expert with extensive experience helping brands in the UK & ...
Anil Patel
CEO
Anil, CEO of Moda in Pelle, blends retail heritage with digital innovation he has a proven track record of transforming brands.
Rohanne McFadden
Senior Customer Success Manager
Rohanne is a Senior Customer Success Manager passionate about helping clients get the most from their digital ...
Catch up on the series so far
Episode 01
Discount hunters vs brand loyalists
SportsShoes.com x Pion
Unpick the role consumer confidence plays in the battle of voucher codes over brand loyalty.
Unifying bricks and clicks: Turning store visits into online revenue
Shopify x Yotpo
Explore how unified commerce is helping top retailers turn store visits into digital conversions, increase customer lifetime value, and move faster with leaner operations.
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