In a world where customers browse online and buy in-store - or vice versa - the lines between digital and physical retail have never been blurrier. So how do the best brands create seamless, unified experiences that drive growth?
Join experts from Shopify, Yotpo, and Visualsoft as we explore how unified commerce is helping top retailers turn store visits into digital conversions, increase customer lifetime value, and move faster with leaner operations. Packed with real-world examples and actionable advice, this episode is a must-watch for ambitious retailers looking to drive more revenue, streamline operations, and stay connected with their customers.
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What you can learn:
What unified commerce really means in 2025 – and why it matters now
How to drive revenue with connected online/offline journeys
The role of loyalty and review data in personalisation and retention
How streamlined systems boost efficiency and reduce costs
Ways to empower store staff with customer insights
Real examples from brands like Gymshark, Earl of East, and more
Our speakers.
Meet our host and guest speakers for episode 07 of The Digital Sauce vodcast...
Antony Hoyland
Director of Commercial
As Director of Commercial, Antony has over a decade of experience in helping retailers reach their potential ...
Shiv Patel
Retail Lead, EMEA
In his six years at Shopify, Shiv has spent most of his time working in retail, guiding some of the largest merchants as they build and ...
Meghan McNally
Sr. Account Manager, EMEA
Meghan's experience is concentrated in where and how brands can better unify their tech stack to personalise and connect the customer ...
Catch up on the series so far
Episode 01
Discount hunters vs brand loyalists
SportsShoes.com x Pion
Unpick the role consumer confidence plays in the battle of voucher codes over brand loyalty.
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