The latest research from eDigitalResearch and IMRG has shown that consumers are becoming more influenced by what they see and read on social networking sites such as Twitter and Facebook.
eDigitalResearch, the leading provider of digital market research surveyed 2,000 UK consumers surveyed, and 15% said that they have been influenced to make a purchase by adverts, groups or discussions on a number of social networking sites.
The eCustomerServiceIndex (eCSI) also highlighted the gradual increase in the popularity of fCommerce, with almost 4% stating that they had already made purchases from retailers directly from Facebook stores. Similarly, the results also concluded that mobile commerce will continue to play an increasingly important role in consumers shopping and browsing habits. Over half of UK consumers (53%) now own a smart device, with a considerable amount already shopping online from their mobiles.
With more than 500 million members already, Facebook gives businesses a huge potential audience and target market worldwide, and with the current economic climate still looking bleak, social networking seems to be the perfect way for retailers to gain more and more clients, without having to dramatically change their business approaches.
With Facebook and Twitter being visited by millions each day, it is the ideal place for retailers to connect with their customers more frequently. Allowing retailers to communicate with their customers every day and keep them up to date with the latest news and events. Facebook remains the most popular site for companies, which helps retailers engage with millions of their customers every day.
Derek Eccleston, Research Director at eDigitalResearch, explains, “This is an exciting time for retailers and eCommerce, as they begin to branch out into new channels and gain from developments in technology. The fact that almost 4% of UK consumers have already made a purchase directly through Facebook, despite there only being a limited number of Facebook stores, indicates the extent at which consumers are eager to use emerging channels to browse and shop with retailers. We are witnessing the continued rise of MEcommerce, where consumers now have the power to dictate to retailers where, when and how they want to shop, and it is important that retailers put into place the necessary steps to facilitate this.”
For more information on social networking or any of our eCommerce and mCommerce solutions, please contact Visualsoft eCommerce today on 0870 766 1092. We have a dedicated online marketing team which can offer advise and guidance on the best way to maximise your social networking strategy.