Offer an impressive customer experience to shoppers via our range of Customer Service features, which cover everything from live chat integrations to event booking systems.

Make it easy for site visitors to enquire about your products using a simple online form.

Automated Email Preview

Released: 15/10/2019

Preview the automated emails that are sent in response to actions taken by shoppers on your website.

Send automatic emails to registered site users at key moments in the customer journey.

Alert customers when items they're interested in are back in stock.

Booking System

Released: 07/11/2018

Let your customers book appointments, events, classes/workshops or hire rental products via your store.

Add specific size guide info to your store for each of the brands you offer.

Automatically generate and attach cancellation forms to order confirmation emails.

Enable shoppers to request a catalogue or brochure via your online store.

Enable shoppers to register with your store, create their own customer account and manage their account info.

Conveniently manage site user/customer enquiries directly via your store's admin system.

Enable your customers can setup and manage sub-profiles within their customer account.

Ensure customers provide their date of birth as part of your store's customer registration process.

Add credit to a customers' account which they can redeem against future purchases.

Reduce repeat enquiries by giving your customers access to frequently asked questions and answers.

Let customers look inside your store with a 360 Google Tour on your Store Locator page.

Klarna On-Site Messaging (OSM)

Released: 31/03/2020

Show shoppers what Klarna payment options are available before they reach the checkout.

Enable store visitors to chat online with your customer support team.

Enable store visitors to chat online with your customer support team.

Send SMS messages and business alerts with the Text Local bulk SMS service provider.

Easily create PDF invoices which you can print and include with orders as required.

Generate branded invoices that include postage labels.

Let your customers request a call from you via an online form.

Centrally manage all returns via your store's admin system.

Allow customers to order samples by adding to basket and then completing the checkout process.

Quickly mark orders as returned by scanning in invoice barcodes.

List stockists' details on your store, alongside a Google Map, so site users can find their nearest location.

Store Appointments

Released: 07/06/2020

Allow customers to book appointments online at your physical stores.

Show the locations of your physical stores or stockists via the integration of a Google Map.

Show the location of your physical stores via the integration of a Google Map.

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