Offer an impressive customer experience to shoppers via our range of Customer Service features, which cover everything from live chat integrations to event booking systems.

Enhance your user experience by making it easy for site visitors to make enquires about using a simple online form, linked to every product page on store.

Automated Email Preview
Automated Email Preview

Released: 16/10/2019

Add out Automated Email Preview feature to ensure your emails are being tailored to reflect the tone and feel of your brand by allowing you to view.

Send automatic emails to registered site users at key moments in the customer journey.

Discover our Back In Stock Email Notifications feature to alert customers when out of stock items they are interested in become available.

Booking System
Booking System

Released: 07/11/2018

Let your customers book appointments, events, classes/workshops or hire rental products via your store.

Check out our Brand Specific Size Guides feature to add specific size guide information for the brands that they offer, which can be viewed by site users on each product page.

Add our Cancellation Form feature automatically generates a cancellation form for each order placed on your store and attaches it to the customers order confirmation email.

Enable shoppers to request a catalogue or brochure via your online store.

Check out our Customer Accounts to enable shoppers to register with your store, create their own customer account and manage their account info.

Conveniently manage site user/customer enquiries directly via your store's admin system.

Enable your customers can setup and manage sub-profiles within their customer account.

Ensure customers provide their date of birth as part of your store's customer registration process.

Add credit to a customers' account which they can redeem against future purchases.

Reduce repeat enquiries by giving your customers access to frequently asked questions and answers.

Let customers look inside your store with a 360 Google Tour on your Store Locator page.

Klarna On-Site Messaging (OSM)
Klarna On-Site Messaging (OSM)

Released: 01/04/2020

Show shoppers what Klarna payment options are available before they reach the checkout.

Enable store visitors to chat online with your customer support team.

Enable store visitors to chat online with your customer support team.

Send SMS messages and business alerts with the Text Local bulk SMS service provider.

Easily create PDF invoices which you can print and include with orders as required.

Check out our PDF Invoice feature is the creation of a customised version of a store’s invoice template available through Visualsoft.

Let your customers request a call from you via an online form.

Centrally manage all returns via your store's admin system.

Check out Visualsoft’s ‘Add to Basket Header’ to ensure your store’s key call to action will never be lost from sight when shoppers stroll down your pages.

Quickly mark orders as returned by scanning in invoice barcodes.

List stockists' details on your store, alongside a Google Map, so site users can find their nearest location with our Stockists Locator feature available through Visualsoft.

Store Appointments
Store Appointments

Released: 08/06/2020

With our feature ‘Store Appointments’ you can add all of your physical stores along with the days and times that you offer appointments at each store.

Show the locations of your physical stores or stockists via the integration of a Google Map.

Show the location of your physical stores via the integration of a Google Map via our Store Locator feature available online at Visualsoft.

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