Support.

Through our dedicated Support service, every retailer we work with can speak to experts in our multiple UK offices, seven days a week.

As well as technical guidance, growth advice, and relationship management, our Support offering includes access to our online ticket support system, platform knowledge base, and community. Oh, and we offer free training, too.

If you’d like to know more about how we take great care of our clients, get in touch below.

Our Support teams include experts from multiple disciplines, ensuring the right people are on hand to offer the help & advice you need, when you need it.

Supporting you every step of the way is our priority.

The retailers we work with play a huge part in shaping our services. Support is a key element of the service we deliver for each client, and as a business that focuses on Shared Success, we want to provide insight, communication and reliability that facilitates growth.

Our Support teams are driven by client satisfaction, which we measure through a number of Key Performance Indicators. We also proactively gather, analyse and act on service feedback from our clients. To continuously innovate and support client needs, we offer new and improved functionality to VS Commerce as part of our client-driven roadmap.

The retailers we work with benefit from the combined knowledge and experience of our Account Managers, Technical Advisors, Front-end Developers, Developers and Marketeers, who work collaboratively to deliver an outstanding, seamless service.

Supporting you every step of the way is our priority.

We’ve worked with Visualsoft since 2006 and they’re still as committed to constantly improving their platform, support and digital marketing services as they were when we began our work with them.

Rachel Clinkard
eCommerce Director, Charles Clinkard
Training
Training

Our FREE training will get you up to speed with our platform and provide the insight you need for updates or developments.

Workshops
Workshops

Expert insight is our thing and we frequently run workshops to up-skill our clients on relevant eCommerce and Digital topics.

ACMs
ACMs

We boast a fleet of talented, knowledgeable and committed Account Managers who make it their business to drive yours forward.

Enterprise
Enterprise

For Enterprise-level clients we run round-tables, training, conferences and events that educate and entertain, along with Enterprise specific eCommerce and Digital insights from our team.

UK Support
UK Support

Access to our UK-based team is easy thanks to 8-8 Support services, Live Chat and a host of other appropriate contacts, visible to you from your Admin. Global presence, local service.

Ticket System
Ticket System

Our always-available ticket system enables clients to raise requests or issues, direct from their Admin panel. These tickets are then actioned by our team, with all activities fully visible.

Features Hub
Features Hub

We want our clients to grow and provide a range of “add-on” fascias, features and integrations to help each achieve their unique goals. Access our Feature Hub for further information.

Training Videos
Training Videos

To enable clients to access training whenever they need it, and share with their team members, we offer Training Videos. We also share video insights from our Partners, too.

Webex Sessions
Webex Sessions

Training can also be provided through Webex, so more time-sensitive topics or updates can be covered. We’ll ensure you’re always fully informed.

SLA's
SLA's

For Enterprise and Enterprise+ clients, we offer Service Level Agreements to make our delivery and commitments clear and ensure we’re always accountable.

Your site will be hosted by the UK’s leading secure hybrid IT and cloud hosting provider, Pulsant. Your site will be hosted by the UK’s leading secure hybrid IT and cloud hosting provider, Pulsant.

Your site will be hosted by the UK’s leading secure hybrid IT and cloud hosting provider, Pulsant.

Our entire platform, and every store built on our platform, is hosted on a private cloud powered by Pulsant, a market leader in hosting technology. This stable solution is provided as part of our Support package and gives our clients over 99% uptime.

The Pulsant cloud is secure, compliant and ready to perform, ensuring our clients can run their online stores with minimal disruption or down-time and remain consistently compliant with regards to data and security thanks to a number of PCI Compliant data-centres.

We’ve worked collaboratively with Pulsant to provide Visualsoft clients with an agile and reliable hosting solution that facilitates continued online growth, in line with the complex needs of each business. As an organisation, they’re as committed to innovation and compliance as we are, so it’s a perfect match.

How much will my hosting cost?

Use our hosting calculator to check:

Our clever tool will provide a calculation of costs based on bandwidth (gigabytes) per month, or monthly site visitors, to give you a clear indication of what we can offer.

Hosting Calculator

Hosting Calculator

Option 1: Calculate by Bandwidth (most accurate)

Calculate

Option 2: Calculate by Visits (less accurate)

Calculate

Your estimated costs

Amount of bandwidth:
Cost:

If all this Support sounds good to you, get in touch for more info