Coronavirus update

Update from CEO Dean Benson

Hello All

For the past few weeks we have continued to evaluate our response to COVID-19 to ensure that we support our clients, partners and staff in the best possible way. I wanted to provide further details on some of the measures we have now put in place.

This morning, I announced to Visualsoft employees that they will have the option to continue to work from home for the rest of the year. This is a bold statement from me, fully supported by the Board and Senior Leadership Team. As a company we have seamlessly adapted to a remote working model, something which I am personally incredibly proud of.

In addition to the above we have also finalised a plan which will enable us to safely reopen our three UK based offices in Manchester, Newcastle and Stockton on Tees, in early June. This will be done on a trial basis, initially with a limited number of people and facilities.

I'm certain that the option of remote working will become the new norm across the world and I want to make sure that we are leading the way and showing others how well it works.

I have also announced that Visualsoft will be making no job losses as a result of COVID-19. As a company we have adapted confidently and our platform continues to perform very strongly. The changes in consumer behaviour at the beginning of the outbreak have been well documented with some retailers feeling the impact immediately. Our focus has and will always be, to support the growth of all our clients in any climate.

Our dedicated teams remain on hand to provide strategic advice and website support during regular hours between 8am-8pm, 7 days a week.

Alternatively please get in touch via

Support team: or 01642 676 018

Client Success: or 01642 955 175

Visualsoft: or 01642 633 604

Finally, I would also like to add that my thoughts continue to be with those who have been affected by COVID-19. It has never been more important to look after those around us.

Dean Benson, CEO

Your guide to eCommerce in a changing climate

Last week, we published our 'COVID-19 Merchant's Guide' to offer guidance to our clients and the wider eCommerce community, regarding navigating the current landscape.

We wanted to follow up with our latest eCommerce guide, filled with information on strategic pivots and updates you can make to your website, to further support your business.

Download Guide

Update from CEO Dean Benson

Hello All

First and foremost I hope you and your families are staying safe and well during this difficult time. The unprecedented nature of COVID-19 is something that none of us has ever experienced before but I am sure that by working together we will get through this.

I wanted to provide a further update on Visualsoft’s ongoing response to COVID-19.

We introduced flexible working at Visualsoft in 2014, and this has enabled all of our teams to now seamlessly transition to a remote working model during this difficult time. This means we're able to continue to deliver 100% of our eCommerce services as normal.

As recommended by the Government, we are however allowing a small percentage of the workforce to flex and as a result you may notice a temporary change in some of your Visualsoft contacts. Please be assured that you will continue to receive the same level of service as we continue to support and guide you through this challenging time.

All of our dedicated teams are on hand to provide strategic advice and website support during regular hours between 8am-8pm, 7 days a week. We are also providing regular updates on this page.

Alternatively get in touch via

Support team: or 01642 676 018

Client Success: or 01642 955 175

Visualsoft: or 01642 633 604

Dean Benson, CEO

Top Tips for Remote Working

At Visualsoft we’ve been lucky enough to operate a flexible approach to the way we work, and have allowed our team to work from home when needed since 2014. With lots of businesses currently working from home for the first time, we thought we’d pull together some useful considerations and suggestions on how to make remote working as simple and effective as possible for you and your employer.

Remote Working Guide

Merchant's Guide to COVID-19

Regardless of your business location or sector, it’s likely you’ll be incredibly concerned about the impact of COVID-19 on your retail store. In a time of real confusion and uncertainty, we wanted to let you know that the team at Visualsoft are here to support you and your business, wherever we can.

With that in mind, we wanted to use our experience to offer a Merchant's Guide to COVID-19, filled with valuable and actionable information, to help through an unsettling time.

UK Merchant's Guide

Update from CEO Dean Benson

As a valued client, we wanted to share with you our efforts in response to the coronavirus (COVID-19) and reassure you that we are here to support you and your business.

The situation in relation to COVID-19 is continuing to develop and we appreciate that this may be placing challenges on the day-to-day operation of your business, as well as on yourself and your family.

Every aspect of Visualsoft, from our robust eCommerce platform, to our Service Delivery and Marketing teams, will be operating as normal.

Staff at Visualsoft have long had the ability to work flexibly and we are therefore confident that we can seamlessly transition to a remote working model as and when needed to maintain your service levels. All our staff are equipped with laptops and remote connectivity software and will be contactable as normal by email, phone or through our Support System.

The following information may be of use to you:

Your Technical Support team - Our Technical Support team will continue to be on hand during the normal hours 8am-8pm, 7 days a week. There will be an urgent ticket response until midnight 7 days a week. You can contact the Technical Support team by calling 01642 676 018 or submit a ticket via the support system here >>

Your dedicated point of contact in Client Success - Our Client Success team will continue to be on hand to provide strategic advice, support and guidance. Your dedicated eCommerce Strategist/Account Manager will be on hand as usual. The team also has a group email address and contact number 01642 955 175.

Your dedicated Project Manager (Build + Integrations) - Your dedicated Project Manager and the wider Project Management team will continue to be available as normal to discuss your website build. You can contact the team directly by emailing or calling 01642 955176.

Your Online Marketing team - Our online marketing teams will continue to build, implement and manage your campaigns as normal. We strongly advise that you capitalise on the increasing ‘at home’ population; please get in touch with your eCommerce Strategist or Online Marketing team if you wish to discuss this further.

Just like you, we would love for everything to stay the same, however we feel it is sensible to make the following changes to ensure the continued safety of our staff, partners and yourselves.

Client Meetings - Where possible our staff will use online meeting facilities to protect themselves and our clients. If you do have a Face to Face meeting scheduled in with one of the Visualsoft team they will shortly be in touch to discuss video conferencing options.

Client Events - We are currently reviewing our client events calendar and we will provide further details in due course.

We will be monitoring developments closely and will provide relevant updates to this dedicated page.

If you require any further details on any of the above please do not hesitate to contact myself or a member of the Visualsoft team.

Dean Benson, CEO