If you’re passionate about providing next-level customer service, we may have the opportunity for you. We’re on the lookout for a Service Delivery Officer that can deliver a top-notch customer experience as part of our Professional Services team at Visualsoft.
Our Service Delivery Officer will work alongside our Professional Services team and will be responsible for overseeing the experience delivered to both internal and external support users. A brand new role, you’ll be working alongside the Professional Services Manager and the wider Support team to meet our department KPIs around first contact resolutions, reducing ticket hops, driving client satisfaction and other targets that aim to improve the customer experience.
The right candidate will play a significant role in boosting the success of the Support team by contributing to the development and delivery of our exemplary service standards.
We’re looking for someone with a client-centric mindset who can easily build long-lasting relationships with key stakeholders both within the business and externally. With a keen eye for detail, you’ll need to be able to demonstrate excellent people skills such as showing empathy and compassion and be able to use strong analytical and problem-solving skills to support clients and staff alike.
Sound good? Discover more and apply today...
Main duties and responsibilities include:
The Visualsoft team is the perfect combination, if you ask us. Team members are talented, ambitious, motivated, expert and a whole lot of fun, and we want someone who can join the team and be part of our fantastic culture.
There are a few prerequisites of this particular role:
We offer a competitive salary, a great working environment, and outstanding benefits including
So if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.
A little formality… by applying you implicitly consent to us processing your personal data for review for this vacancy only.
Fill out the form and add your current CV and a cover letter. We think the cover letter is so important, so use it to give us your best elevator pitch! Share your expertise and experience and tell us why you’re the perfect fit for our team!
We regret that, due to high competition for roles at Visualsoft, we are only able to contact successful candidates. If you don’t hear from a member of our team within 28 working days of submission, you have not been successful on this occasion.
Talent Hunter Referral Bounty - £500
Help us find the right talent to join our team and get a handsome reward in return. It couldn’t be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty!