Hands-On Support

While outstanding design and our powerful platform are our core strengths, ultimately our business is all about people, which is why we deliver hands-on support on an ongoing basis to all of the online retailers that we work with. This allows us to forge long-term relationships with those we work with, be driven by their goals, and take a partnered approach to achieve growth and success in an increasingly competitive sector. Please see below for more info about our unrivalled support package.

What you can expect

Our highly-competitive service package includes:

100% UK Based Technical Support
100% UK Based Technical Support
Our Technical Support teams manage an Online Support System, which retailers can use to let us know about technical issues, ask for help, or request additional developments.
Specialist eCommerce Hosting
Specialist eCommerce Hosting
Developed to meet the specific needs of online stores that handle transactions, our hosting service provides high levels of system protection and backups.
Regular Platform Enhancements
Regular Platform Enhancements
We continuously improve our platform and its performance to the benefit of all the online retailers we work with, and frequently enhance existing features or add new ones at no charge.
Comprehensive Training
Comprehensive Training
For every new store that we build, we also deliver comprehensive admin system training to ensure our clients can easily manage their stores and fully utilise the power of our platform.
Online Knowledge Base Access
Online Knowledge Base Access
We provide access to an online resource offering general eCommerce advice, how-to user guides, and handy info on how to use our admin system and its eCommerce features.
Advice & Performance Reviews
Advice & Performance Reviews
Our eCommerce Consultants offer advice and store reviews to online retailers that request guidance on how to increase their growth and marketshare.
Free Website Fixes
Free Website Fixes
We want to ensure that we offer all of our retailers an outstanding service, as part of this we will only put a price on work if it takes 30 minutes or over. This means that you will not be charged for very minor tweaks or changes to your site.
Dedicated Support Team
Dedicated Support Team
If you need assistance, our pool of customer support advisors are here to help, with a dedicated customer support line and email address which will be fully manned during core business hours. If you require a named support advisor, we can assign one to you on request.

Get a Quote

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Give us a call 01642 633 604 or enquire below and we will contact you: