Most websites keep a track of sales taken through the website. However when phone sales come through, the system doesn't allow for these sales to be tracked.
We have developed an offline order screen which allows for these none websales to go through the site and be tagged to identify them. This then means that any offline sale can be dealt with in the exact same way that online sales are handled.
The offline order system is a vital and highly recommended feature for any company wanting to take telephone sales from their website.