Customer Service
Outstanding customer service requires a commitment from your staff, but it also needs to be supported by the right tools. Providing your customers with a service that is smooth and hassle-free can result in future business, either from that particular customer, or from referrals.
Our unique features and tools (listed below) help you provide many automated solutions that can make a positive impression on your customers. Having a site that offers any advanced features to help your customers save time is a great way to increase customer satisfaction and even loyalty. This might be with a simple ‘password reset’ feature that works first time, every time, or a wishlist management tool that lets your customers keep track of particular products they want!
- Account Dashboard
- Editable Address Book
- Unlimited Delivery Addresses
- Customer Accounts
- Customer Reporting System
- Customer Service Questionnaires
- Editable Billing Address
- Editable Personal Information
- Wishlist Management
- Group-specific Pricing
- Live Chat Support
- Order History with Status Updates
- Order Tracking
- Password Reset
- Re-order Previous Basket
- Store Credit / E-Wallet
- Trade Accounts
